Ashley HomeStore | Abbotsford, BC V2S8M9

Read the 1 star reviews before spending your money here. I wish I did. In September, my wife and I purchased a dining table and chairs from the Abbotsford location. We found what we wanted, the sales person sold us on the "White glove" delivery service where (in Ashley's exact wording) "Our White Glove Delivery Service provide professional assembly and inspection of your product." After a month long wait, we were excited to finally receive the new table and chairs just in time for Thanksgiving. The delivery guys brought the furniture in and assembled it. They told me how to put the leaf in the table and how to adjust the chair legs if there is any wobble. They asked me to sign off and they were just on the way to leave when I walked to the other side of the table and see a 2 foot long gouge along the edge. To boot, the table leaf is warped and is not flush with the rest of the table. I went back to the driver and showed him and he apologized and took pictures and advised me to contact the care number where they would get it taken care of. *There is no way the delivery guys did not notice the damage when assembling* Had I known how bad and disrespectful the people are for the "Customer Care" line, I would have made the driver pack up the furniture and take it back. Ashley Furniture expects the customer to bare the burden when they send damaged or defective items. I noted the damage to the "White glove" delivery team and I am told that they will send someone out to repair. I told them that I did not pay nearly $4000 for refurbished furniture and my expectation was for a replacement to be sent. They said no. When I purchased I signed off that they will do repair over replacement. I did not recall seeing this when I made my purchase. When I looked at my receipt, I noticed they copy/pasted my digital signature from where I signed off on the product I agreed to purchase onto the Terms and Conditions. They had me fill out a claim and attach pictures then they sent a link to book a technician to inspect and repair if possible. The earliest date was 6 weeks later!!! So after waiting a month for the initial delivery, I get to wait another 6 weeks to have my table refurbished and get no compensation. This is totally not acceptable to have to wait that long to maybe have it repaired. If not, then what? Wait 4 - 6 weeks for a replacement? I have called them 3 times to request a new replacement or to have them give a full refund and take it away so I can go take my business elsewhere. They refuse and the last call I asked to speak with a supervisor. The agent "Victor" claims there may not be one available before even checking. Puts me on hold for about 20 minutes before disconnecting the call, calls back and says he is connecting me now with a supervisor before putting me back on hold for another 10 minutes before I come to the conclusion he is jerking me around and giving up. It is mind boggling that they will not just do the right thing and replace the table that they sent damaged. A customer that is paying for new product should not expect to receive damaged product and have to keep it. I did not read reviews before making my purchase and I wish I did. It seems to be common practice for them to send damage furniture and stick you with it. The good service ends once they have your money. Too bad as I will be purchasing furniture in the new year for my home theater room and definitely will not be a repeat customer here.

Russ was amazing he was very helpful made sure I was getting what I needed and explained all the warranty to me looking forward to new furniture

Worker told me I couldn’t browse the store and was very extremely rude. He told me I had to buy something and then continued to tell me to leave just because I wasn’t buying a product.

My wife and I bought a few furniture items from Ricky Goyal of Ashley at Abbotsford. Not only did he give us the best price, but went out of his way to ensure that his customers are totally satisfied. We bought a sectional with the chase on the left side but when it was delivered to our house, I realized that I had made a mistake in the layout as it did not really fit my living room. I called Ricky and he told me to take some pictures and to see him. I did and he quickly took action and did the paperwork to have the chase and the 3 seater exchanged. The replacement would not arrive till about a month ( no stock) but he said I can use my present set until the replacement comes. We were extremely delighted as I was expecting to pay for the replacement or to be denied altogether. I would like all those who see this review to know that Ricky has gone out of his way to appease his customers. This is a world of difference compared to my recent experience with Leon’s- which I am utterly disappointed with as the sales lady promised a lot of things but when it came to doing it, I was denied- they just wanted my money and when they got the stuff out of the door, they didn’t care two hoots. I will certainly talk well of Ashley, esp of Ricky Goyal to my friends and highly recommend him. God Bless you rocky Goyal ! Keep the flag flying Ashley!

Customer service is excellent

Does service was excellent it was not exactly what we planned on buying but ended up being the best decision excellent