Ashley HomeStore | Coquitlam, BC V3K6Y3

I had a remarkably bad experience at Ashley. When I entered the store I was not assisted and wandered for ~20 minutes before I was helped. When I was assisted, the salesperson was incredibly condescending and used very high pressure sales tactics. Aggressively discredited other furniture stores when I mentioned I wanted to take some time to decide. I was given an offhand comment of "I don't know what kind of place ~you're~ living in if this doesn't work for your space" when I mentioned I need to go home to measure my apartment before deciding to buy. As a young person, I did not feel respected nor taken seriously, even when everything was completely within my budget. Would not take no for an answer. I asked multiple times to remove the furniture protection plan from my quote and was disregarded every time. After making my final decision to decline to buy, the salesperson blew up my phone with messages and texts. Overall a very bad experience, which is a shame because otherwise I would have paid.

Dealt with Trevor at the Coquitlam location. He was very helpful and answered all our questions. We got a great price on our occasional table set and a sooner than expected delivery. Would definitely recommend Ashley HomeStore and Trevor for your furniture needs.

I went in to buy 2 chairs for my living room. The sales associate was very nice and knowledgeable of all the products. When it came time to purchase she offered me to apply for a store credit in which i did not want. I thought it was s bit pushy by saying your going to save 100.00 so i agreed. As soon as i did the online application form she informed me it was going to be a 35$ to apply after i pressed send. She also informed me after that it would cost me 35.00 per year to have this so I put a stop to it. After that that she was trying to get me to buy a new bed to save $50. Told her i did not need one. Bit pushy on trying to sell a extended warranty as well. I hsd to call the credit department to make sure the credit app was cancelled which was annoying as well.

Beautifully displayed and so very easy to meander through. Extremely knowledgeable and helpful sales staff. Helpful and cooperative management. A wonderful experience, thank you so very much Matt.

Amazing experience everyone’ took their time with me which is huge when making big purchase and I appreciated them all great service

Our sales person, Trevor was SO helpful and knowledgeable. Can't wait for our new couch to arrive!

We made a large purchase from Ashley Furniture including a living room set, two bedroom sets (one for my spouse and me, one for our daughter), a study desk, a rug, and a full dining table set. I want to clearly state that the only positive part of this experience was Matin, the salesperson who helped us in-store. He was polite, patient, and professional. Unfortunately, everything after delivery was a complete failure. On delivery day, the dining table arrived broken, the drawers of our bed were broken, and one of the dining chairs was delivered with a noticeable yellow stain and was clearly dirty. What makes this worse is that Ashley’s own delivery driver took photos of the damaged items on the spot, sent them to customer service and his manager, and even spoke to them by phone that same day. Since then, we have contacted Ashley multiple times. We were repeatedly told to send photos — which we did. Now more than one month has passed, and we have received no resolution, no follow-up, and no accountability. This level of customer service is unacceptable, especially for a company with Ashley’s prices and reputation. Once payment is made, the customer is clearly no longer a priority. Aside from the salesperson Matin, this has been a deeply disappointing experience, and at this point, a public response and clear resolution from Ashley Furniture is expected

Bal was great - so nice and helpful. I really appreciated her!

Sale staff were knowledgeable and very helpful. We were looking for a counter height bench to match our existing Ashley dining room set. We were able to pick up the bench on the same day at the warehouse in Surrey. We would do business here again.