Ashley Homestore | St. Catharines, ON L2N 2E9

My experience was excellent, Maha the sales person is awesome. Thank you Maha for listening and care about the costumers.

Amazing service by will ,very informative. He was down to earth and helped us with the buying process. Did not pressure us at all. Thank you ,and please thank your boss for us. She made our experience that much better!!!

I had a great experience, very helps and nice costumer service 10/10

An unpleasant experience: I rented a car and filled it with gas before returning it, but the receipt was accidentally blown away by the wind. The clerk said: You can't return the car without the receipt. His attitude was very tough and unfriendly. I have been shopping here for nearly 30 years. Every family of ours has spent a lot of money here, but the service I received made me angry. I told him that you can go and check it out, and he kept saying that I shouldn't have no gas receipt. I had no choice but to find the store manager. Fortunately, the manager was very friendly and helped me with everything without saying anything. This kind of thing has never happened in the GTA. No one is so unfriendly. No clerk will make things difficult for customers. I regret moving my home here. Poor service can be encountered in many places. But I also met many enthusiastic and good people. I hope that if these people don't change their attitude, they will soon be eliminated. Our society needs high-quality services, otherwise you'd better stay at home and don't come out to work!

Our sales experience was very pleasant ....waiting for our order has been Very confusing and disappointing...it seems very disorganized.. One call recieved told us our table is in for pick up chairs to come later....get there the warehouse manager says it's not there everything will be in the 21st.. Now I get a text saying my items have arrived..I call them to be sure not to waste a trip ...oh sorry it's in mississauga blah blah blah said we can't pick up at our location til the 31st now...WTF TERRY WELLAND PS...now that I'm reading others reviews it seems im not alone. I wonder how quick I will recieve the generic automated sorry to hear that message.

Beautiful store but I've never been in it. The gate is always closed on the mall side so until they open it, I'll never go in. I refuse to walk around the mall to get in ....

Them first. Customer last. Give the run around.

So disappointed with my Ashley Experience. I have been looking for a couch for my new home for months. Finally decided to try out Ashley for the first time instead of going with the usual/standard Brick. I ordered a sectional and was so excited for it to come in. Got the text to confirm delivery and set a date, and everything seemed fine at first. Then I kept getting automated texts and calls, I couldn't figure out why. Do you think at some point a real human would call me? Of course not. I tried to call the number back, but couldn't figure out how to get a real human to confirm that my delivery was set either. Finally I texted back and somehow got a person instead of automated, just to find out my delivery was not scheduled. Rebooked it for 4 days later than what I originally thought. Now the craziest part - booked "regular" delivery as opposed to "white glove" delivery. My understanding was that white glove delivery was when they brought it in and set it up, and regular delivery they left it for me. I will take some blame for this since there were 2 types of delivery, but as I was ordering a sectional couch I assumed this meant that it was coming in pieces/boxes and regular delivery would just mean that I had to put it together myself. Well no, this was not the case. Saturday morning comes and 2 delivery drivers come, and the whole main couch part is in one part, and they basically drop it in the driveway. NEVER in a million years did I think that a reputable company like Ashley would just drop a full couch on someone's driveway and drive away. Not to mention the drivers weren't very attentive - one tried to talk to me but the other was on the phone only half paying attention to what they were taking off the truck in the first place. The craziest thing to think that a couch would get dropped in my driveway, still have NO idea what I would have done if it was a weekday and I couldn't call my dad and brothers over to come help me. It is still absolutely crazy to me that a company would do that without a call from a human being to explain what was actually going to happen. You'd think when its certain pieces of bigger furniture they would confirm with the customer - and it is not just me who thinks this, literally every family member/friend I have told about this transaction has thought it was absolutely insane. So after all that, we try to bring the couch in and it is too big to make the turn to the room I need it - no big deal, I can return it if messaged within 48 hours. I message customer service right away. Sure, their policy is to keep 10% of the price that I can only get back in store credit - for this reason you think I would have opted to exchange the couch but at this point I am just so frustrated and no longer want to deal with Ashley Furniture. They also inform me that somehow even though my initial delivery fee was only $40, that they are going to charge me $80 to come and pick it up, which is absolutely insane to me. I am so frustrated with the terrible customer service I have received from start to finish AND I am now out about $200 for absolutely nothing. After ALL of this and this frustrating return customer service experience, I tell her that I would like the couch picked up at the earliest available date. She tells me that she has put me on the return list and that with the long weekend, I will hear from someone on Tuesday to schedule a date - totally makes sense to me. Except that I wait 2.5 days until 2:00 on Thursday when I have still heard NOTHING regarding this return. This full couch is currently stuck in my entrance way and can't go anywhere. I message customer service to find out nothing has been booked and they offer me the earliest pick up date of October 23rd - so at least after ALL of that it is (hopefully) booked now. All of this long winded story to say, I am glad to be done this process of dealing with Ashley Furniture, and can't wait to order my couch from the Brick or Leons and get to talk to a human to confirm and get a normal, professional delivery.