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Ashley HomeStore | Sudbury, ON P3A 3T7
Ashley HomeStore Sudbury, ON
Your Local Furniture, Mattress & Decor Store
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStore is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today.
Fantastic customer service
We had a terrible customer service experience following the purchase of our furniture. Our couch was delivered unwrapped and dirty. After sending a technician to clean the couch, he ripped it. Rather than offering to replace the couch, Ashley suggested they patch the hole their technician created. We eventually did get a new couch but only after we expressed our dissatisfaction. We also received a defective end table, which they attempted to repair and, after two failed attempts, we now have to order another one. When we attempted to seek redress for our experience, we were rebuffed by the manager, who offered us a paltry store credit. We’ve given them multiple opportunities to rectify the situation, but it was apparent they were not interested in retaining us as customers for future business. Unfortunately, we will never shop there again and would not recommend it to anyone.
We had a terrible customer service experience following the purchase of our furniture. Our couch was delivered unwrapped and dirty. After sending a technician to clean the couch, he ripped it. Rather than offering to replace the couch, Ashley suggested they patch the hole their technician created. We eventually did get a new couch but only after we expressed our dissatisfaction. We also received a defective end table, which they attempted to repair and, after two failed attempts, we now have to order another one. When we attempted to seek redress for our experience, we were rebuffed by the manager, who offered us a paltry store credit. We’ve given them multiple opportunities to rectify the situation, but it was apparent they were not interested in retaining us as customers for future business. Unfortunately, we will never shop there again and would not recommend it to anyone.
Miigwech to Dustin for all your help today! He was acknowledgeable and so helpful in assisting me to pick the right items for my home. I will be back again.
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