Ashley HomeStore | Woodbridge, ON L4L9C3

Terrible customer service. My order had a three-week delivery window, was delayed by an extra week, and was ultimately canceled on the scheduled arrival day without any notice.

Very disappointed with the service. I placed my order nearly 1–2 months ago, only to find out that delivery may still be another month away. The CSA advised me to call on a specific date, assuring me that they would be able to help. However, I’ve been trying to get in touch ever since and have received absolutely no response. When I finally visited the store in person, instead of receiving assistance or having someone try to resolve the issue, I was told to choose a different bedset in a rather sassy and dismissive tone. The long wait is already frustrating, but the lack of communication and poor customer service have made the experience even worse. I expected better support and accountability, not to be left chasing updates and then treated dismissively when seeking a solution. Very disappointing experience overall. I was able to resolve my issue with another Sales person at Ashley Heartland and definitely not at this store! Ruined my experience for Ashley woodbridge.

Absolutely poor service in the store. It feels a bit racist and they don’t welcome everyone who enters the store. The only girl that works there is not in a mood at all. This store’s service is a huge difference from the other ones (Mississauga , Brampton, Heartland). I was very disappointed when I entered. This store had absolutely no customers and despite that they are just “chilling” gossipying at the front desk etc., it was absolutely uncomfortable to be in a store. Seemed like I entered someone’s living area. At the end, I drove to Mississauga store n purchased two bedsets from there with an amazing customer service who really did want to HAVE customers

Fabulous experience dealing with both Carlos and Keeb. Very professional and a pleasure to buy my sofa and recliner from Ashley’s. Can’t wait to receive my new purchases.

⭐⭐⭐⭐⭐ 5 Stars Exceptional Customer Service! I cannot say enough amazing things about Keeb at Ashley Furniture! From beginning to end, he went above and beyond to make every single one of my purchases a wonderful experience. His professionalism, patience, knowledge, and genuine dedication to customer satisfaction are truly unmatched! Keeb didn't just help me make purchases. He made sure I felt valued, supported, and confident every step of the way. He is hands down one of the BEST customer service representatives I have ever dealt with! If you're shopping at Ashley, do yourself a favour and ask for Keeb! He is the kind of employee who makes customers want to come back again and again. To Ashley's management: Keeb deserves recognition, a raise, a bonus, and every opportunity for advancement! Employees like him are the reason businesses earn loyal customers. His exceptional service should not go unnoticed or unrewarded. Thank you, Keeb, for making my entire shopping experience absolutely outstanding! Ashley is incredibly fortunate to have you on their team. 10/10. Five stars simply aren't enough! 🌟

Bought a dinning room table Vaughan store location staff was helpful .. however the delivery was a disaster table arrived without legs and extension leaf drivers called their warehouse and spoke to Tony supervisor who said he would look for it and then he could not be reached any further called customer care spoke to agent and she was very helpful and found the piece in the warehouse. Arranged to have it delivered by 10:00 am as we were expecting our guest for our thanksgiving lunch . Well 10:00am came and went with no one knowing when it was coming . Finally showed up 4:30 pm and we had to scramble to find seating for our guest. This is our first and last time of purchasing from Ashley Home delivery was a nightmare and their warehouse customer service is terrible BUYER BE WARE

Had such a pleasant lady helping us, she greeted us at the door and was knowledgeable and helpful . Great experience Anna iulianetti

I had a terrible experience with this store. They promised my mattress would arrive the next week, then kept giving vague, conflicting messages about some unspecified ‘part’. It made no sense for a simple mattress order. I wasted time, gas, and patience driving back and forth just to hear ‘maybe next week’. After I cancelled, they made me wait seven more days for my refund, money they already had. This is unprofessional, disorganized, and disrespectful to customers. If you value your time or clear communication, I strongly suggest taking your business elsewhere.

Manal is top notch, knowledgeable, personable and has gone the extra mile for us with our furniture purchases. What a breath of fresh air to have someone who is great at their job and who makes the purchase feel like a win-win! Thanks Manal for all your help.